SPEAKERS

FORBES called him ‘A Game Changer’. You might just call him the world’s most inspirational customer service speaker. Geoff Ramm is the creator and author of Celebrity Service and Celebrity Service Superstars. So how can you design a customer experience that has you talked about for decades to come?

Results prove that Celebrity Service makes you craved by your customers, envied by your competitors and raved about in your industry. You will not only discover out-of-this-world ideas but will transform your touchpoints to light up your business and excite your customers. He’s challenged and inspired entrepreneurs, high performance teams and organisations across 54 countries to create award winning ideas to outperform the competition. Geoff is trusted by some of the world’s leading brands to create the gap in their service experience they never knew existed. Including Emirates, Warner Brothers, Specsavers, McDonalds and MDRT.

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Kate is an experienced FCA Head of Department with significant Enforcement, Supervision and Transformation experience. She currently heads up the Consumer Investments Supervision Department responsible for Investment Platforms, SIPP Operators, P2P, Crowdfunders and Proactive teams working on Ongoing Advice Services, Complex ETPs, Trading Apps, Retirement Income and Financial Crime.

She previously led a Retail Enforcement Department, investigating some of the FCA’s most high-profile complex cases. She also set-up the FCA Interventions Team, developed the FCA’s Financial Promotions Strategy and was responsible for all Retail Enforcement referrals from Supervision. Prior to joining the FCA in 2010 Kate was a lawyer specialising in financial services litigation in private practice.

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Lucy Bronze is one of the most iconic figures in women’s football, a Lionesses legend whose career has helped transform the sport and inspire a new generation. With over 100 caps for England, she has been at the heart of some of the national team’s greatest achievements, including their historic triumphs at the 2022 and 2025 European Championships. Known for her skill, drive and leadership, Lucy has earned her place as one of the finest defenders in the world.

Beyond her achievements on the pitch, Lucy Bronze is an inspirational role model, breaking barriers and raising the profile of women’s sport around the world. She embodies resilience, excellence and the belief that football has the power to unite, inspire and create change. Whether representing her country, excelling at the world’s biggest clubs or inspiring young players everywhere, Lucy’s story is one of talent, determination and impact at the very highest level of the game.

Born in Whitby in the North East of England, Beth started her illustrious career with local team California Girls FC. A product of Middlesborough’s Centre of Excellence, Beth joined Sunderland AFC when she was 16 years of age. Recognising the importance of a good education Beth combined playing competitive football with studying at the University of Teesside graduating with a degree in Sports Development.

Beth joined Arsenal in January 2017 and her versatility, moving from a forward role to a winger position has meant she is the mainstay of a successful team. In April 2018, Beth made her senior debut for the Women’s National Football team and has been part of England’s title winning squad at the Women’s Euros 2022 and 2025, also picking up the Golden Boot and being named player of the tournament in 2022.

Beth was awarded the Member of the Order of the British Empire (MBE) in the 2023 New Year’s Honours for Services to Association Football.