PROGRAMME
Book your placeRegistration will open at 08.00 with the main programme beginning at 10.00, while the conference will close at 17.00.
For early bird arrivals we have optional CPD sessions at 9:15.
We’ve planned a packed programme of 20+ speakers across five theatres, with at least three amazing keynote speakers.
Please see below speakers that have been announced and also click the button below to view the whole programme.

KEYNOTE SPEAKER
Geoff Ramm is one of the world’s most inspirational customer service speakers. Like you, he knows how critical it is to design a customer experience which will ensure you retain clients for years to come.
Geoff has challenged and inspired entrepreneurs, high performance teams and organisations across 54 countries to create award winning ideas to outperform the competition. His on-stage presence, as well as his infectious enthusiasm and humour, will ensure his ideas are talked about for the rest of the day and beyond.
FIRST LOOK AT OTHER SPEAKERS
While we put the finishing touches to a full programme reveal soon, the following experts and thought leaders are all confirmed to speak at this year’s conference – each making their own unique contribution to exploring the core theme of ‘mind the gap’:

Brett Davison

Tony Fields

Jane Gow

Abraham Okusanya

James Street

Becca Timmins

Paul Cleworth

