SPEAKERS

Session: Vulnerability help! 101 support needs for clients and advisers
Time: 10:00 AM – 10:30 AM
Location: Connaught Rooms 3-4

Dr Christopher Fitch is Vulnerability Lead at the Money Advice Trust and a Research Fellow at the Personal Finance Research Centre (University of Bristol).  Chris is a Fellow of the Royal Society for Public Health and has a PhD from the Institute of Psychiatry, Psychology, and Neuroscience at King’s College London.  Since 2007, Chris has led a programme of guidance, research, training, and intervention on vulnerability.  This programme has involved improving practice in more than 500 firms, over 60,000 staff, and across the financial and essential service sectors.

Chris has also co-created industry-wide tools for working with vulnerable customers such as TEXAS, IDEA, and BRUCE (see: www.vulnerability.training for resources), has co-founded award-winning Vulnerability Academies with UK Finance (for firms) and the UK Regulators’ Network (for regulators), and is also host of the long-running Vulnerability Matters podcast series (see: https://soundcloud.com/vulnerability-matters).  

Previously Chris was a Research Fellow and Head of Policy at the Royal College of Psychiatrists where he led research programmes and national mental health policy development.  And prior to this a Researcher at Imperial College Medical School, Chris worked on international WHO and United Nations research studies and public health projects in the areas of drug injecting, sex work, and HIV and STD prevention.

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